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Online Support Accounts and Billing

Disabled and Suspended Accounts

Your access to Account Manager settings is available if your account is not on a Disabled or Suspended status. Read through this article to learn the difference between Disabled Accounts and Suspended Accountsand how to reinstate your account.

Disabled Accounts

This error message appears upon logging in if your account is Disabled.

disabled account error message

Below are the following reasons why your account is disabled but not limited to:

  • Policy Breach
  • Sending spam emails using our server
  • Non-compliance with our Terms of Service
  • Chargeback Request

You may click this link to see our full Terms of Service and contact our 24/7 support to further assist you in reinstating your account.

Suspended Accounts

This error message appears upon logging in if your account is Disabled.

suspended account error message

Your account will be suspended due to a negative balance in the account and has to be settled by adding additional credit to the account. Follow the steps below to add credit to your account.

  1. Click Sign Up/Log In at the top of this page.
  2. Ensure that the Account Manager is selected.
  3. Enter your username and password, then click Log In.
  4. Click on the Add Credit button at the right side of the page.
  5. Enter the amount and the payment details, then click the Pay & Activate button

Please allow 24-48 hours for our system to reinstate and reactivate your Account.

Please let us know if you need further assistance or if you have any questions. We’d love to help!

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