If you purchased your domain from another Registrar like GoDaddy or HostGator, and want to use it for Email Exchange that is registered with us, you can connect it by Changing your DNS Settings or by Updating your Name Servers. This article will guide you on how to do both.
Do note that if your domain is registered through Crazy Domains, we have already connected your Email Exchange service, automatically. But, you may still review your settings using this guide.
Changing your DNS Settings
There are two things you should consider changing for our hosted Email Exchange. First, the
MX Records should connect to our Exchange Servers. And, second, the SRV
Records should be created to enable synchronisation of your emails across all devices.
To send and receive emails with our Email Exchange,
MX Records must be changed to the following via your domain Registrar:
SRV Records enable Auto Discover for easy setup on any device. Without this record,
Microsoft auto account setup and ActiveSync won’t work properly. Contact your domain
Registrar and create the following SRV Records to connect it to your AU or EU (UK) servers:
Another way to connect your domain to our hosted Email Exchange is by updating your Name
Updating your Name Servers
Important: If your domain is connected to a website, updating your Name Servers will
remove it from the live server and cause downtime. If you wish to use our Name Servers, you
may contact your website hosting provider and ask for your A Record (or hosting IP address),
then contact us so we can set it up for you.
For Email Exchange Hosting 2016, the following Name Servers should be used:
The records above should be updated via your domain Registrar’s account. If you’re not comfortable
making the change yourself, you can contact your domain Registrar and provide them this information
to set up for your domain name.
Congratulations! You’ve successfully connected your domain to our Email Exchange
hosting. For further assistance, please let us know. We’d love to help!