Sign Up / Log In
Need help?
800 130 1651
Online Support Email Exchange

How to Manage Contacts on Outlook

A Mail Contact is an added user that exist outside from your Email Exchange address book and contains information like external email, company name, job title, etc. The contact can be displayed in your shared address book and other address lists in Outlook.

There are different ways for you to create a Mail Contact in Email Exchange. This article will guide you how to:

Create a Mail Contact via Exchange Manager

If you’re the admin and has access to your Organisation’s Exchange Manager, you will be able to create a Mail Contact using the steps below:

  1. Log In to your Exchange Manager.
  2. Under Hosted Organisation – Exchange, click Contacts Icon.
  3. Click the Create New Contact button at the top right section of the page.
  4. Enter the following details and click the Create Contact button:
    Display Name Enter the Name of the contact, which will be visible to other users.
    Email Address Enter contact’s external email address.
  1. You will be routed to Edit Contact page under General tab and complete the form for creating a Mail Contact. You may refer to the field description below:
    Name Enter the First Name, Middle Initial and Last Name of the contact you wish to add.
    Company Information Complete the following details to: Job Title, Company, Department, Office, Manager.
    Contact Information You can also add more information like Business Phone, Fax, Home Phone, Mobile Phone, Pager, and Web Page.
    Address Enter the contact’s: Address, City, State/Province, Zip/Postal Code, and Country/Regiion.
    To set the mail flow settings, click the Mail Flow Settings tab.
  2. Click the Save Changes button.

Create a Mail Contact via Outlook Desktop

Make sure you’ve setup your Exchange Mailbox on Outlook desktop and follow the steps below:

Step 1. Open Outlook on your desktop.
Step 2. Click on the Contacts Icon. then click New Contact ribbon at the top menu.
create mail contact via outlook
Step 3. Complete the following details below and click the Save & Close button.
create mail contact via outlook detail window
Contact will appear on your address book on Contacts window.
Full Name Enter the First Name, Middle Initial and Last Name of the contact you wish to add.
Internet Add contact’s Internet details like Email, Web page address, and IM (Instant Message) address.
Full Name Enter the First Name, Middle Initial and Last Name of the contact you wish to add.
Phone Numbers You can also add more information like Business Phone, Fax, Home Phone, Business Fax, and Mobile Phone.
Addresses Choose from: Business, Home, and Other for your contact’s address or select the check box for mailing option.

Create a Mail Contact via OWA

Other option for Exchange users is to access Outlook Web Access (OWA) through a browser, and follow the steps below:

Step 1. Log In to your Outlook on your browser.
Step 2. Click on the 9-Square Icon at the top menu and select People.
Step 3. Click on New and select Contact option.
create mail contact via owa
Step 4. Enter the following details to and click the Save button:
Name Enter the First Name and Last Name of the contact you wish to add.
Email Add contact’s Internet details like Email, Display Name which will be available to other users.
Phone You can also add more contact information like business phone ,home phone, mobile phone or Other options.
IM Enter Instant Message application for other communication application.
Address Choose from: Business, Home or Other options for your contact’s address.
Others and Notes If you have additional or special notes click this option to add: Nickname, Personal web page, significant other, School, Hobbies, Location, Web page, Birthday, Anniversary

Learn more about distribution list with Exchange in this linked guide. Please let us know if you need further assistance or if you have any questions. We’d love to help!

Was this helpful? Yes No 100% of people found this helpful.
we're
online
Need Help? Chat Now