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Online Support Accounts and Billing

Accounts and Billing Support

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Change Account Manager Password 300 liked

This guide will explain how you can update your account password, and how you can recover your account access.

Manage Products, Renewals, and Cancellations 106 liked

Keep track of your Crazy Domains purchases. Don't miss any renewals, and learn how you can manage or cancel a product.

Getting Started With Crazy Domains 106 liked

Get started and learn the essential things about your Crazy Domains account. Read on to know more.

How to Transfer Domain Name Ownership 2520 liked

To transfer the ownership of a domain name, you need to download our Domain Transfer of Ownership Form via your account manager.

Auto Renewal 960 liked

Why do we set Crazy Domains products and services for Auto Renewal by default? Read on to learn the benefits.

How to Check My Invoices 435 liked

You can check your billing history, invoices, and transactions within your Account Manager under Billing History.

Delete My Account 295 liked

This guide explains how you can delete your Crazy Domains account and other alternatives to account deletion.

Can I Get a Refund on My Hosting 308 liked

If you're unsatisfied with our Hosting, you can get a full refund of the remaining period during the first 60 days from purchase.

Can I Pay by Cheque or Direct Deposit 271 liked

Due to our super low prices we currently only accept certain major payment options. See the list in this article.

How to Update Your Credit Card Information 198 liked

You can update your credit card information easily within your Account Manager.

How to Use Account Credit 168 liked

Use your Account Credit for payments to experience a more time-efficient and hassle-free way register or renew Domains & Products.

Will You Send Me a Tax Invoice for My Purchases 323 liked

Yes, this will be emailed at the time of purchase to the email on file.

Sell Your Domain Name 152 liked

Listing your domain name for sale with Crazy Domains has never been easier. Learn more and start selling your domain name.

How to Change the Registrant Contact Information 302 liked

The Registrant Contact is the legal owner of any Domains or Hosting Products. Know in this article how to change its contact info.

Advanced Support 134 liked

Crazy Domains offers services that need advanced technical solutions. Click here to know more.

Web Hosting 60-Day Money Back Guarantee 206 liked

We’re 100% committed to giving you the absolute best in Web Hosting, so we crafted our unique 60-day money back guarantee.

I Have Been Billed or Charged Incorrectly 148 liked

If you believe you were incorrectly billed, please send us an email and we’ll explain or correct the situation for you ASAP.

How to Change the Technical Contact Information 113 liked

Know how to change the Technical Contact Information in your account in this article.

Delete a Product or Domain Name 71 liked

Find out more about deleting a product or domain name with Crazy Domains and the alternatives that we can offer.

How to Sign up With Crazy Domains 63 liked

Create an account with Crazy Domains and get access to manage your Account, Domain Names, Hosting plans, and other services.

Crazy Domains Affiliate Program 71 liked

Get paid by becoming an affiliate. Share a link to your friends and earn up to 10% commission on every product sale. Sign up now!

Two-Step Verification 57 liked

Keep your account secure. Enable two-step verification to authenticate any login request on your Crazy Domains account.

How Long Does a Change of Ownership Take 134 liked

This process will take 5 working days, provided we've received a completed COO form and any required fees have been cleared.

Locate and Update Your Call-in PIN 50 liked

If you want to locate or update your Crazy Domains account call-in PIN, check this guide to learn about it.

Getting Help from Crazy Domains 57 liked

Crazy Domains offers various kinds of support channels to provide efficiency to our customers. Learn more here.

How to Update Your Profile Information 50 liked

Update your contact information via the Profile section of your Account Manager using the steps in this article.

Disabled and Suspended Accounts 155 liked

Reactivate disabled or suspended accounts to have full access of your account. Refer to this article for guidance.

Renew a Product or Domain Name 15 liked

Learn how you can renew your products and domains manually or automatically. Discover why Auto-Renewal is beneficial for you.

Are There Any Hidden Fees 74 liked

There are NO hidden fees. All possible fees are displayed within the Domain Names, Web Hosting, and Product pages.

What Credit Cards Are Accepted 68 liked

We currently accept VISA, Mastercard and Amex. Other available payment options are also available which you can check here.

How to Remove Phones from Two-Step Verification System 20 liked

Removing your phone numbers from Two-Step Verification can be done via Account Manager. See the rest of the article to know how.

How to View My Customer or Member ID 15 liked

When you contact Crazy Domains support, you need to provide your applicable customer ID. Know more here.

Change Account Username 22 liked

How to update your Crazy Domains account username.

Why Is My Account/Hosting Suspended 50 liked

A Suspended Account is different from a Suspended Hosting & do not affect each other. Learn why & what to do in both cases.

What Is the Hosting Service Uptime Guarantee 279 liked

If your web hosting service falls below 99% without advanced notice from us, we'll credit you with an added 1 month service, free.

How to Renew Traffic Booster 62 liked

You can manually renew your Traffic Booster via your Account Manager, using these quick and easy steps.

How to Delegate My Products and Domains to Another Account 8 liked

When you delegate products and domains to another account, you don't have to share your account's password. Learn more here.

How to Request to Permanently Delete Customer Private Data 57 liked

You can request for Crazy Domains to permanently delete all the Private Data you've provided us. Learn more about this here.

Connect Crazy Domains Account to Your Google or Facebook Login 15 liked

This guide will help you connect your Crazy Domains Account to your Google or Facebook Login for seamless & secure account access.

How to Add Account Credit 86 liked

Add credits to your account one time, and use it as an internal currency to purchase, renew and upgrade products.

Why Did Auto Renewal Fail 50 liked

Most likely your Auto Renewal failed because your credit card information is no longer valid, or is about to expire.

How to Check the Product/Service Renewal Date 50 liked

You can check which of your Hosting Services and other Products are due for renewal anytime, within your Account Manager.

How to Change the Billing Contact Information 14 liked

Know how to change the Billing Contact Information in your account in this article.d here's how.

How to Change the Administration Contact Information 98 liked

Know how to change the Administration Contact Information in your account in this article.

How to Renew SSL 50 liked

If your SSL is hosted with us, you can renew it in the Account Manager. Otherwise, generate a new CSR file first, before renewing.

Change Account Email Address 8 liked

Know where you can change the email address of your account, and learn how you can update it if you've lost your account access.

How to Change the Account Manager Password 50 liked

Make sure that you have a strong Account Manager password. If not, change it immediately by following the given instructions.

How to Renew Domain Names 50 liked

You can manually renew your Domain Name via your Account Manager, using these quick and easy steps.

How to Check the Domain Name Renewal Date 50 liked

You can check which of your Domain Names are due for renewal anytime, within your Account Manager using the steps in this guide.

Account Security Settings 8 liked

Discover how you can manage your log-in information, call-in PIN, and others to increase the security of your account.

How to Renew Site Backup 62 liked

You can manually renew your Site Backup Addon plan via your Account Manager, using these quick and easy steps.

How to Renew Website Builder 8 liked

You can manually renew your website builder via your Account Manager, using these quick and easy steps.

Domain and Product Contacts: Permission Levels 8 liked

If you want to know the permission level of a domain or product contact you have delegated, this guide will help you.

Will You Notify Me When My Domains or Services Are Due for Renewal 50 liked

Yes, we will send you reminder notices to the email on file when any of your domain names or services are due for renewal.

Why Can't I Renew My .AU Domain Name 50 liked

There are restrictions on when the .AU domain name become available for renewal.

How to Request a Copy of Customer's Private Data 74 liked

You can request for a copy of all the private data you've provided Crazy Domains. Learn more about this here.

Why Can't I Renew My .UK Domain Name 50 liked

There are restrictions on when the .UK domain name become available for renewal.

Why Is My Order Still Not Active 75 liked

Your order may not yet be active because the payment has not yet been received, or your order is still pending setup or approval.

How to Renew Web Hosting 50 liked

You can manually renew your Web Hosting service via your Account Manager, using these quick and easy steps.

What Happens If I Don't Renew My Hosting 176 liked

If no manual renewal is done on or before the expiry date, your Website Builder goes into a 30-day renewal grace period.

What Happens If I Don't Renew My Services 86 liked

If no manual renewal is done on or before the expiry date, your Website Builder goes into a 30-day renewal grace period.

How to Update Your Notification Preferences 128 liked

You can change your notification preferences within the Profile section of your Account Manager. Follow this guide to know how.

What Happens If I Don't Renew My Website Builder 21 liked

If no manual renewal is done on or before the expiry date, your Website Builder goes into a 30-day renewal grace period.

Can I Get a Refund If I Renewed a Domain by Mistake 8 liked

Unfortunately, it is not allowed by Registry policies to reverse a domain name renewal once it has been successfully processed.

How to Renew Premium DNS 74 liked

You can manually renew your Premium DNS service via your Account Manager, using these quick and easy steps.

How to Transfer Ownership of Hosting/Products 44 liked

Changing the Registrant (Owner) of an account is a PERMANENT function. You will not be able to revert your changes once done.

What Happens to My Domains If I Don't Renew My Hosting 200 liked

If your Domains are active and registered with us, even without the Hosting, you'll still be able to manage and renew them.

Where Is Live Chat Support 372 liked

Live Chat is available on the Crazy Domains website and appears only when agents are online and available.

How to Discontinue My Domain Name 81 liked

If you don't want to renew your Domain Name anymore, refer to this article.

What Happens If I Don't Renew My Domain 98 liked

If you do not renew your domain name by the expiration date, the domain name will go into the 'renewal grace period'.

Will I Be Refunded If My Domain Gets Rejected 8 liked

If a Domain Name gets rejected after you've applied for it & payment has been processed, a refund will automatically be processed.

How to Renew Email Exchange 50 liked

You can manually renew your Email Exchange service via your Account Manager, using these quick and easy steps.

How to Renew Email Hosting 56 liked

You can manually renew your Email Hosting service via your Account Manager, using these quick and easy steps.

How Can I Access My Account Manager 141 liked

Have maximum control over your account, Domains, Hosting, and other products/services by accessing your Account Manager.

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